Terms of sale.

1. Who sells

These terms govern any order placed on this site with Béatrice de Guigné, a sole trader operating under the name Versant West, registered with the Bordeaux trade register under number 510 877 186, with its registered office at 23 cours de Verdun, 33000 Bordeaux, France. VAT number: FR45510877186. Contact: contact@versantwest.com.

Placing an order means you accept these terms. They may change: the version that applies is the one in force on the day of your order.

2. Pre-order and small runs

Versant West works in small runs. A few pieces are available from stock, in limited quantities: they are marked “In stock” on their page. Most pieces are offered on pre-order: your order then starts production, which determines the timing.

Pieces are presented with their fabrics, cuts and colours. Photographs represent the product as faithfully as possible, without forming a contractual commitment on the exact shade of a colour, which may vary with your screen and with dye lots.

3. Prices

Prices are shown in euros, including all taxes, excluding delivery. Delivery costs are calculated and displayed before payment is confirmed. The price that applies is the one shown when you order.

4. Order and payment

Your order is confirmed once payment is accepted. Payment is due when you order. A confirmation email sets out your order.

Payment is handled by Shopify Payments. Accepted payment methods: bank card, Apple Pay and Shop Pay. Your payment details never pass through Versant West and are not stored by us.

5. Delivery

We deliver to metropolitan France and Belgium, to your door or to a pickup point. Allow four to six weeks between your order and dispatch, production included. Pieces marked “In stock” on their page are dispatched within 5 working days. An order combining in-stock and pre-order pieces ships as a single parcel, once every piece is ready. You receive email updates at every step.

Metropolitan France:

• Pickup point, Mondial Relay: €4.90, free from €90 of purchase.
• Home delivery, Colissimo: €13.90.
• Express, Chronopost: €16.90.

Belgium:

• Pickup point, Mondial Relay: €7.54, free from €90 of purchase.
• Home delivery, Chronopost: €17.34.

All rates include all taxes. The chosen method and its price appear at checkout, before confirmation.

This timing is binding on us. If your piece has not been delivered within it, you may direct us in writing to deliver within a reasonable additional period; failing that, you may cancel the order and be refunded in full within fourteen days (articles L216-6 and L216-7 of the French consumer code).

Risk passes to you when the parcel is delivered.

6. Withdrawal and returns

You have fourteen days from delivery to change your mind, with no reason required. Requests are made from your account. Return shipping is covered by Versant West: a prepaid label is emailed to you once your request is accepted.

The piece must be returned unworn and unwashed, with its label attached. A piece with the label removed, or that has been washed or worn, cannot be taken back. Underwear, such as the NO-TOE thong, is protected by a hygiene sticker: it can only be returned if the sticker is still in place. Once the sticker has been removed, it cannot be returned, for hygiene reasons (article L221-28 of the French consumer code). Refunds are in full, to the original payment method, within ten working days of receiving the return.

Making to order does not remove this right: our pieces are made in the sizes and colours offered in the catalogue, not bespoke to your measurements.

7. Guarantees

All our pieces come with the legal guarantee of conformity and the guarantee against hidden defects provided by French law. A non-conforming or faulty piece is repaired, replaced or refunded at no cost to you.

8. Founding Members

The first twenty orders give access to Founding Member status: fifteen per cent off for life and free pickup-point delivery, with no minimum order. These benefits apply automatically from your next order, with no code. The first order remains at the usual price. The Founding Member discount cannot be combined with another discount on items, such as a multipack price or a promotion: the more favourable one applies automatically. Free pickup-point delivery still applies in every case.

9. Personal data

The site sets no advertising trackers without your consent. It measures its traffic anonymously with Vercel Web Analytics, with no cookies. If you agree, it loads the Meta pixel to measure our ads; details, and how to change your mind, are in our privacy policy. Its other requests to an external domain are for photos, videos and the home page Instagram previews, delivered by Bunny.net (BunnyWay d.o.o., Slovenia). Your cart is kept in your browser and is sent nowhere until you go to checkout.

If you sign up for our news, or ask to be told when the photos of a piece arrive, your email address, your chosen language and, in the second case, the name of the piece are recorded in Versant West’s customer file, hosted by Shopify. They are used only to send you that notice and Versant West news, and are never sold or passed on. This processing is based on your consent, given by ticking the box on the form. Your address is kept until you unsubscribe, and at most three years after our last contact. Every email contains an unsubscribe link.

The data needed to process your order is held by Versant West and by Shopify, which hosts the store and handles payment. You have the right to access, correct, erase, restrict, transfer and object, and to set instructions for what happens to your data after your death. You may exercise these rights at contact@versantwest.com.

Full details of processing, retention periods, processors and transfers outside the European Union are set out in our privacy policy.

10. Disputes

Any complaint may be sent to contact@versantwest.com. We undertake to answer it.

In accordance with French consumer law, we are members of the NotreAccord Consommation mediation service. In the event of a dispute, any consumer may file a claim at www.mediation-consommation.notreaccord.com or by post to Centre de médiation NotreAccord, 132 rue Fondaudège, 33000 Bordeaux.

Referring the matter to the mediator requires that you first send us a written complaint that has received no satisfactory answer. The service is free of charge for you.

These terms are governed by French law. Failing an amicable settlement, the dispute falls to the competent courts.

Version of 2 October 2026.